System Engineer - Guatemala, Mexico, or Panama

Location: Guatemala, Mexico, or Panama

Employment: Full-time

Work Mode: Remote

Experience: 4–6 years

Compensation: $25–30/hour

Exclusive FitNext: No

Role: Individual Contributor / DevOps & Systems Engineering

About the Role

We’re looking for a hands-on System Engineer to support day-to-day systems engineering across on-premises infrastructure, VMware virtualization, storage, Windows/Linux environments, and unified communications platforms.

This is an Individual Contributor role, not a leadership or architecture position. We’re looking for someone who enjoys getting into the details, troubleshooting production environments, and making sure systems are running reliably.

You’ll work across hybrid infrastructure, supporting servers, virtualization, storage, networking, and enterprise voice platforms.

The Challenge

You’ll be responsible for keeping critical infrastructure running smoothly across:

• VMware virtualization environments
• Physical servers and data center infrastructure
• SAN storage
• Windows and Linux systems
• Enterprise voice and call center platforms
• Hybrid infrastructure and virtual networking

The role requires someone who is comfortable being hands-on, troubleshooting issues, performing system administration, and working closely with networking and other technical teams.

Must Have

• 4–6 years of IT systems engineering experience in a production environment
• 3+ years of hands-on VMware experience, including ESXi, vSphere, and vCenter
• VMware configuration, administration, troubleshooting, cluster operations, and patch lifecycle
• VMware Horizon VDI experience, including gold image management, session performance, and user environment management
• Experience with physical server build-out and integration with network and storage infrastructure
• SAN storage administration, including provisioning, LUN management, and performance monitoring
• Familiarity with capacity planning and storage performance
• Windows Server administration, including Active Directory, DNS, DHCP, and Group Policy
• Linux administration (Debian or RHEL/CentOS), with comfort at the command line
• PowerShell scripting for Windows automation and systems management
• Bash scripting for Linux task automation
• Working understanding of VLANs, switching, and VMware virtual networking
• Basic TCP/IP, DNS, and firewall concepts
• Prior exposure to enterprise voice or call center infrastructure (Avaya, Verint, or equivalent)
• Experience with Avaya telephony platform administration — Communication Manager, IP Office, or Aura preferred



Nice to Have

• Ansible or similar configuration management tools
• Avaya Session Manager
• Avaya Media Gateways
• Avaya IX Contact Center
• Deeper experience with data center operations, including power, cooling, and rack-and-stack practices

What We’re Looking For

The ideal candidate is:

• Hands-on and comfortable troubleshooting production systems
• Strong in systems administration and infrastructure operations
• Comfortable working across both Windows and Linux
• Experienced with VMware environments
• Practical and execution-oriented
• Comfortable working in hybrid/on-premises infrastructure
• Able to collaborate with networking and other technical teams without needing to be an architect or team lead

Process

The interview process will be shared with shortlisted candidates.