LATAM Brazil Forward Deployed Engineer

Location: São Paulo, Brazil | Hybrid

Employment Type: Full-Time

Compensation: $8,000 – $10,000 USD/month

FitNext Exclusive: No

Company Overview

A fast-growing Series A software company building an AI-powered co-pilot for SAP consultants and implementation teams.

The platform helps leading global consulting and systems integration firms run SAP and ERP projects faster and more efficiently.

With a growing presence across the U.S. and Brazil, the company has reached $3M+ ARR in its first 11 months and raised $21M in funding. The team includes professionals with backgrounds at Stanford, Meta, Two Sigma, Microsoft, NASA, and leading consulting organizations.

This is an opportunity to join a lean, high-growth engineering team and work directly with enterprise consulting teams using the platform in production.

Challenge

We are looking for a Forward Deployed Engineer in São Paulo to own real customer accounts from day one, operating at the intersection of production engineering and direct customer engagement.

You will troubleshoot customer issues, join calls to diagnose complex technical problems, adapt workflows to enterprise environments, and ship production fixes without relying on an established playbook.

Approximately 70% of the role is hands-on coding and production engineering, while the remaining 30% involves direct customer interaction.

This is a high-ownership role where you will work closely with the founding team and directly influence how the product evolves based on real customer needs.

Key responsibilities include:

• Own customer tickets and production issues end-to-end, from triage and diagnosis through shipping the fix.
• Join customer calls to diagnose complex technical issues and communicate solutions clearly.
• Translate technical problems from non-engineering stakeholders into actionable engineering solutions.
• Build and adapt workflows and configurations to fit individual enterprise customer environments.
• Ship production-quality software across the Python, TypeScript, React, and Next.js stack.
• Troubleshoot and resolve issues in live customer environments.
• Turn successful deployment patterns into repeatable playbooks for future accounts.
• Identify recurring customer issues and work with the product team to improve the platform.
• Feed product insights from direct customer interactions back to the founding team.
• Operate with high autonomy in ambiguous situations without a predefined playbook.
• Work closely with the CEO, engineering team, and customer-facing teams.

Must Have

• 3–8 years of professional production engineering experience, preferably in full-stack or backend-heavy roles.
• Proven experience shipping production code in Python.
• Proven experience shipping production code in TypeScript, React, or Next.js.
• Experience working directly with customers or non-engineering stakeholders.
• Comfortable joining customer calls, diagnosing technical issues, and communicating solutions under pressure.
• Strong ability to translate complex technical problems into clear explanations for non-technical audiences.
• Professional to fluent English proficiency.
• Native or fluent Portuguese proficiency.
• Willingness to work from the São Paulo office 4 days per week.
• Strong ownership and ability to operate effectively in ambiguous, fast-moving environments.

Nice to Have

• Currently working remotely from Brazil for a tier-one technology company or well-regarded startup, such as Databricks or equivalent.
• Experience working at a fast-moving startup as a founding engineer or early engineering hire.
• Experience owning production issues end-to-end, from customer ticket or incident triage through diagnosis, implementation, and deployment.
• Experience with SAP or ERP implementation environments.
• Mathematics Olympiad finalist/winner or another strong competitive academic achievement.
• Exceptional recent graduate from ITA, IME, or an equivalent institution with strong academic or competitive signals.

Soft Skills

• Exceptional customer communication and interpersonal skills.
• Strong technical communication with both engineering and non-engineering audiences.
• High ownership and accountability.
• Comfortable working directly with customers under pressure.
• Strong debugging and problem-solving abilities.
• Highly proactive and capable of solving problems independently.
• Comfortable operating without a predefined playbook.
• Fast learner with strong technical curiosity.
• Adaptable and comfortable in a fast-paced, high-growth startup environment.
• Strong judgment when balancing customer needs and product priorities.
• Comfortable working closely with founders and senior leadership.
• Ability to move quickly from identifying a problem to shipping a practical solution.

Benefits

• R$40,000 – R$50,000 monthly compensation
• Approximately $8,000 – $10,000 USD/month
• Lunch provided daily in the office
• Competitive equity
• High ownership and impact within a rapidly growing Series A company
• Direct exposure to company leadership and founding team
• Opportunity to work directly with enterprise consulting organizations
• Opportunity to shape the product through direct customer feedback
• High-impact engineering role with significant autonomy



Interview Process

1. Application Review
2. Phone Screen
3. Intro Call – Hiring Manager
4. Behavioral Interview – FDE
5. Behavioral Interview – CEO
6. Take-Home Assignment
7. Offer
8. Hired