Customer Success Manager (Remote – LATAM)

📍 Location: Mexico, Brazil, Colombia, or Argentina (Remote)

💰 Salary: $4,000 – $5,000 USD/month

🎯 Bonus: Quarterly performance bonus (up to 1 extra monthly salary per quarter)

📅 Start Date: Flexible (target: April)

About the Role

We’re looking for a strategic and proactive Customer Success Manager to own the full customer lifecycle across mid-market accounts.

This is an end-to-end role, meaning you will manage everything from onboarding to expansion and renewal, there is no separation between teams.

If you enjoy working in a fast-paced environment, taking ownership, and driving real impact on customer retention and revenue, this role is for you.

What You’ll Do

• Own the full customer lifecycle: onboarding → adoption → retention → expansion → renewal
• Lead onboarding calls and technical discussions with clients
• Run weekly check-ins during implementation until go-live
• Drive revenue retention as your main KPI
• Identify and execute upsell and cross-sell opportunities
• Partner closely with Sales during onboarding and renewals
• Deliver high-touch engagement, especially for larger accounts
• Visit key customers quarterly (when needed)
• Proactively analyze customer needs and build strategic solutions
• Share insights with Product, Marketing, and Sales teams

What We’re Looking For

• Based in LATAM (Mexico, Brazil, Colombia, or Argentina)
• Fluent in Portuguese and Spanish (required)
• Strong professional English
• Experience managing projects end-to-end independently
• Experience with mid-market accounts
• Strong sense of ownership and decision-making
• Strategic and proactive mindset
• Comfortable in a fast-paced, evolving product environment

Nice to Have

• Experience in SaaS companies
• Experience with Marketing SaaS or CRM tools
• Familiarity with engagement or personalization platforms

This Role Is NOT For You If

• You prefer handling only inbound support tickets
• You are not comfortable with proactive ownership
• You prefer highly structured and slow-moving environments

Success Metrics

• Revenue retention (main KPI)
• Churn reduction
• Expansion revenue
• Product adoption and usage
• Customer engagement

Interview Process

1. Screening
2. Interview with Head of Customer Success
3. Interview with Head of People
4. Case Study