Customer Success Manager

Location: São Paulo, Brazil — Remote

Seniority: Mid-level

Employment Type: Full-time

Compensation: $4,000–$5,000 USD/month + bonus

About the Company

FitNext Consulting is partnering with a global SaaS company helping brands engage their audiences through interactive content on mobile apps and websites. Its no-code platform enables businesses to create digital experiences that drive customer engagement and conversion.

About the Role

As a Customer Success Manager, you will manage a portfolio of customers in Brazil, helping them get started with the platform, build adoption, and achieve their business goals.

You will be a key point of contact throughout the customer journey, delivering training, monitoring account health, and proactively addressing challenges. You will also partner with the commercial team on renewals and expansion opportunities.

What You’ll Do

• Manage customer relationships and maintain regular communication with key stakeholders.
• Guide onboarding, aligning customer goals, timelines, and next steps.
• Deliver product training and recommend use cases tailored to each customer’s needs.
• Monitor product usage and engagement to identify adoption gaps and opportunities.
• Track account health, identify churn risks, and execute retention plans.
• Conduct customer check-ins and business reviews to discuss results and priorities.
• Coordinate with support, product, and technical teams to resolve issues.
• Support renewals and identify expansion opportunities alongside the commercial team.
• Maintain accurate CRM records, customer success plans, and account reports.
• Share customer feedback with internal teams to help improve the product and customer experience.

Must-Haves

• Experience in Customer Success or Account Management supporting B2B SaaS customers in Brazil.
• Hands-on experience with customer onboarding, product training, and adoption.
• Ability to understand customer goals and connect them to relevant product capabilities.
• Experience using customer data and product usage metrics to identify risks and recommend actions.
• Familiarity with retention initiatives and renewal processes.
• Experience using CRM systems to manage customer relationships and track account activity.
• Advanced English for collaboration with a global team.

Nice-to-Haves

• Experience supporting e-commerce or direct-to-consumer brands.
• Familiarity with mobile apps, digital marketing, or customer engagement platforms.
• Experience analyzing engagement and conversion metrics.
• Exposure to upsell and cross-sell opportunities.
• Experience coordinating customer implementations with technical teams.

Soft Skills

• Clear communication and strong relationship-building skills.
• Proactive approach to solving customer problems.
• Organization and ability to prioritize across multiple accounts.
• Ownership and consistent follow-through on commitments.
• Curiosity about technology and willingness to learn.
• Collaborative mindset and ability to work across teams.